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VIP 會員

VIP Reward Program

Member Q&A

1. How to become a member of Kidsland Reward Program?

You can become a member by purchasing any product at kkplus Store and kkplus Online Store. Just fill in the relevant personal information, the system will automatically create a membership for you, you can accumulate points and enjoy member privileges and discounts.

2. Can I earn member points for online shopping?

The amount spent on the kkplus Online Store is also applicable to the benefits of the Kidsland Reward Program membership program, including the membership points program and the amount required for membership upgrades. The online shopping amount and points will be updated then next day after shopping.

3. Can I change my membership information online?

You can change your correspondence address online. If you want to change other member information, you must visit each kkplus Store or email us. Our kkplus Ambassadors are happy to assist you.

4. Why is the password not accepted?

Your password must be at least 8 characters, including English letters and numbers, with upper and lower case.

5. What should I do if I forget the login password?

Members who use email as login account name: If you forget your password, please click "Forgot Password" on the "Login" page, and then enter the email address of your registered member. The system will send a link to your registered email address by email. Click the link to reset your password and you can log in again.
Members who use their phone number as the login account name: If you forget your password, please click "Forgot Password" on the "Login" page, and then enter the phone number of your registered member. The system will send a link to your registered phone via SMS Number, click SMS to reset the password, you can log in again.
If you need to change your password, you can also click "Forgot Password" on the "Login" page and enter your registered member's email address. The system will send a link to your registered email address by email. Click the link to reset your password. You can modify the password.

6. How to link the Kidsland Reward Program members registered in the store to the online store?

If you have already applied to become a member in the kkplus Store, you only need to log in with your mobile phone number in the kkplus Online Store and verify your account to link your membership and conduct online shopping.

7. Can member privileges and discounts be redeemed in the online store?

The online store is currently unable to provide membership points redemption, but you can visit the specialty store and use the points to redeem gifts.

8. Can I share my membership account with others?

In order to protect the rights and interests of members, the Kidsland Reward Program membership and online subscription account are only for the registered person, and each member can only have one membership and online account.

9. Is my member information safe?

Please rest assured that your privacy will be protected. For details, please refer to the privacy policy and the terms and conditions of the website.

會員 Q&A

1. 如何成為Kidsland Reward Program會員?

於 kkplus Store及 kkplus Online Store購買任何產品,即可成為會員。只需填寫相關個人資料,系統會自動為你建立會籍,便可累積積分及尊享會員禮遇及優惠。

2. 網上購物可以賺取會員積分嗎?

kkplus Online Store網上商店的消費金額亦適用於Kidsland Reward Program會員計劃優惠,包括會員積分計劃及會籍升級所需金額。網上購物之金額及積分將於購物後1個工作天後更新。

3. 我可以於網上更改會員資料嗎?

你可以於網上更改通訊地址。如要更改其他會員資料,你須親臨各 kkplus Store或電郵我們,我們樂高大使十分樂意為你提供協助。

4. 為甚麼密碼不被接納?

你的密碼必須最少8個字元,包括英文字母及數字,有大小寫之分。

5. 忘記登入密碼該怎麼辦?

以電郵作登入帳戶名稱之會員:若你忘記密碼,請於「登入」頁面點選「忘記密碼」,然後輸入你註冊會員的電郵地址,系統將以電郵方式傳送連結至你註冊的電郵地址,點撃連結重設密碼,即可重新登入。
以電話號碼作登入帳戶名稱之會員:若你忘記密碼,請於「登入」頁面點選「忘記密碼」,然後輸入你註冊會員的電話號碼,系統將以短訊方式傳送連結至你註冊的電話號碼,點撃短訊重設密碼,即可重新登入。
若你需要修改密碼,亦可於「登入」頁面點選「忘記密碼」,然後輸入你註冊會員的電郵地址,系統將以電郵方式傳送連結至你註冊的電郵地址,點撃連結重設密碼,即可修改密碼。

6. 如何將店內登記的Kidsland Reward Program會員連結至網上商店?

如你已在 kkplus Store申請成為會員,你只需於 kkplus Online Store用你的手提電話號碼登入並驗證賬戶,即可連結會籍及進行網上購物。

7. 會員禮遇及優惠可以在網上商店換領嗎?

網上商店目前未能提供會員積分換領,但你可親臨專門店使用積分換領禮品。

8. 我可以和別人共享我的會員賬戶嗎?

為保障會員權益,Kidsland Reward Program會籍及網上訂購帳戶只供登記本人使用,而每位會員只能擁有一個會籍及網上帳戶。

9. 我的會員資訊安全嗎?

請放心,你的私隱將得到保護,詳情可參與私隱政策及網站之條款及細則。